FREQUENTLY ASKED QUESTIONS

1. Are Epicutis skincare products suitable for all skin types?

Epicutis skincare products are formulated to cater to a wide range of skin types. Whether you have dry, oily, sensitive, or combination skin, Epicutis offers products that are carefully developed to address various skincare concerns while maintaining compatibility with different skin types.

2. Are Epicutis skincare products tested on animals?

No, Epicutis is committed to being cruelty-free. All Epicutis skincare products are developed without any animal testing. We prioritize ethical practices and rely on alternative testing methods to ensure the safety and efficacy of our products.

3. Can I use multiple Epicutis products together?

Yes, Epicutis products are designed to work synergistically and can be combined for a personalized skincare routine. However, it's essential to consider your skin's specific needs and avoid overloading your routine with too many active ingredients. We recommend consulting with a skincare professional or following the product usage instructions for optimal results.

4. How long does it take to see results from Epicutis skincare products?

The time required to see noticeable results may vary depending on individual factors such as skin type, specific concerns, and consistency of product usage. In general, many users report visible improvements in their skin's appearance within a few weeks of regular use. However, individual experiences may differ, and some results may take longer to manifest.

5. Are Epicutis skincare products free from harmful ingredients?

Epicutis prioritizes the safety and efficacy of its products. Our formulations are carefully crafted to exclude harmful ingredients such as parabens, sulfates, phthalates, and artificial fragrances. We strive to create skincare products that are gentle yet effective, supporting healthy skin without compromising your well-being.

Please note that these answers are based on general information and may not cover every specific circumstance. For more detailed information or personalized advice, we encourage you to reach out to our customer support team or consult with a skincare professional.

6. Can Epicutis products help with acne or blemishes?

Epicutis offers products designed to promote clearer skin by addressing excess oil and supporting skin balance. Our products contain ingredients that help soothe inflammation and improve the overall appearance of the skin. For best results, we recommend following the Cleanse, Treat, and Hydrate routine with our recommended products for oily or acne-prone skin.

7. What ingredients are in Epicutis skincare products?

Epicutis products feature high-quality, patented ingredients such as IPC molecules, Hyvia®, and TSC. These ingredients are chosen to help hydrate, soothe, and promote skin health. For a detailed list of ingredients, please visit each product’s page.

8. Are Epicutis skincare products safe to use after cosmetic procedures?

Yes, many Epicutis products are designed to help soothe and hydrate skin after cosmetic procedures. Our Post-Procedure Set and other treatments like the Lipid Recovery Mask provide gentle recovery and moisture for sensitive skin.

9. How do I know which Epicutis products are right for my skin type?

Selecting the right products depends on your unique skincare needs. For personalized recommendations, we suggest consulting with a skincare professional or using the Simple System Tri-Fold to help identify which products are best for your routine. You can also explore our website for skin-type-specific product suggestions.

10. Can I use Epicutis skincare products during pregnancy?

Yes, our products are pregnancy-safe.

11. How should I store Epicutis products?

To maintain the quality and effectiveness of Epicutis products, store them in a cool, dry place away from direct sunlight. Refer to each product’s label for any specific storage instructions.

12. Are Epicutis products suitable for men and women?

Yes, Epicutis products are designed to be used by both men and women. Our formulations are effective for all skin types and concerns, offering tailored solutions for individuals who seek high-performance skincare.

13. Can I purchase Epicutis products internationally?

Yes, Epicutis ships internationally. Please visit our Shipping & Delivery page for more information on shipping rates and countries we deliver to. If you need further assistance with your order, feel free to contact our customer support team.

14. Do Epicutis products offer a satisfaction guarantee?

Yes, we are confident that you will love Epicutis products. If for any reason you are not satisfied with your purchase, please contact our customer support team within 30 days for assistance with returns or exchanges. Your satisfaction is our priority.

15. How do I get the best results from using Epicutis products?

For optimal results, we recommend following the Cleanse, Treat, and Hydrate system. Regular use of our products, along with proper application techniques, will provide the best skincare benefits. You can also consult our blog or customer service for tips on customizing your skincare routine.

16. What makes Epicutis different from other skincare brands?

Epicutis stands out in the skincare industry due to its commitment to innovation and ethics. Our products are formulated with patented IPC molecules, Hyvia® Crème, and other advanced ingredients that promote skin health and hydration. We prioritize cruelty-free and sustainable practices, ensuring that all products are free from harmful chemicals like parabens and sulfates. Epicutis products are also suitable for a wide range of skin types, making them effective for everyone, from those with sensitive skin to those undergoing post-procedure recovery.

17. How does the Lipid Serum improve skin texture?

Epicutis® Lipid Serum works by enhancing your skin’s natural barrier, promoting hydration, and improving skin texture. The IPC molecules in the serum restore moisture to dry skin, while anti-inflammatory properties help reduce redness and irritation. Over time, this helps smooth out rough patches and leaves the skin with a more even texture and radiant glow.

18. How often should I use the Lipid Recovery Mask for the best results?

For optimal results, we recommend using the Lipid Recovery Mask once or twice a week, depending on your skin’s needs. If your skin is dry or post-procedure, you may use it more frequently for intensive hydration and soothing. Apply a generous layer and leave it on for 10-15 minutes before removing. For those with more sensitive skin, we suggest starting with once a week to allow your skin to adjust.

19. Can I use Epicutis skincare products with other brands?

Yes, Epicutis skincare products are designed to complement other skincare brands. However, we recommend using our Complete Skincare System (Cleanse, Treat, Hydrate) for the best results. Combining multiple products with differing active ingredients may sometimes cause irritation, so it's best to follow our product usage instructions and consult with a skincare professional if you are mixing products from different brands.

20. Are there any discounts or promotions available for new customers?

Yes, we frequently offer exclusive discounts and promotions for new customers. To stay updated on the latest offers, sign up for our newsletter or follow us on our social media platforms. We occasionally provide first-time purchase discounts, seasonal sales, and bundle deals that give our customers more value for their skincare investment.

21. Do Epicutis products contain any fragrance or scent?

Epicutis products are fragrance-free and do not contain any artificial fragrances. We understand that some users may have sensitivities to added scents, which is why our formulations are designed to be as gentle and effective as possible. You may notice a light natural scent from some of the ingredients, but rest assured, no synthetic fragrances are included in any of our products.

22. What is the shelf life of Epicutis skincare products?

The shelf life of Epicutis skincare products typically ranges from 12 to 24 months, depending on the specific product and its ingredients. To maximize the shelf life of your skincare products, store them in a cool, dry place, away from direct sunlight. Each product’s packaging will also include an expiration date or period after opening (PAO) symbol, so you can be confident that you’re using the products at their best.

23. How do I apply the Hyvia® Crème correctly for maximum hydration?

For maximum hydration, apply Hyvia® Crème to your skin after cleansing and treatment with Epicutis Lipid Serum. Start with a small amount and gently massage it into your face and neck in upward motions. Use morning and evening for best results, as Hyvia® Crème works to lock in moisture and restore your skin’s natural barrier. For added hydration, follow up with a hydrating mist or serum for a more intense moisture boost.