SHIPPING AND RETURN
- We currently offer shipping within the United States and United Kingdom.
- Orders are typically processed and shipped within 1-2 business days, excluding weekends and holidays.
- We partner with reliable shipping carriers to ensure safe and timely delivery of your orders.
- Shipping fees are calculated based on the destination, weight, and shipping method selected at checkout.
- During the checkout process, you will be provided with an estimated delivery date for your reference.
- Once your order has been shipped, you will receive a confirmation email with tracking information to track the progress of your shipment.
- We are not responsible for any delays in delivery caused by the shipping carrier or unforeseen circumstances beyond our control.
- We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy.
- You may return eligible items within 30 days of the original purchase date for a refund or exchange.
- To initiate a return, please contact our customer support team to obtain a return authorization and further instructions.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Return shipping costs are the responsibility of the customer unless the return is due to an error on our part, such as receiving a defective or incorrect item.
- Once we receive the returned item, we will inspect it to ensure it meets the return eligibility criteria.
- Refunds will be issued using the original payment method used for the purchase within [X] business days of receiving the returned item.
- Please note that certain items may be non-returnable or subject to specific return conditions due to hygiene or safety reasons. Such items will be clearly indicated on the product page.
- If you received a damaged or defective item, please contact our customer support team within 48 hours of receiving the order, and we will assist you in resolving the issue.