Refund policy

For any shipping and return questions or concerns, please email fulfillment@epicutis.com.

Return Policy:

• We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy.
• You may return eligible items within 30 days of the original purchase date for a refund or exchange.
• To initiate a return, please contact our customer support team to obtain a return authorization and further instructions.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
• Return shipping costs are the responsibility of the customer unless the return is due to an error on our part, such as receiving a defective or incorrect item.
• Once we receive the returned item, we will inspect it to ensure it meets the return eligibility criteria.
• Please note that certain items may be non-returnable or subject to specific return conditions due to hygiene or safety reasons. Such items will be clearly indicated on the product page.
• If you received a damaged or defective item, please contact our customer support team within 48 hours of receiving the order, and we will assist you in resolving the issue.