For any shipping and return questions or concerns, please email fulfillment@epicutis.com.
Shipping Policy
We currently offer shipping within the United States and United Kingdom.
Orders are typically processed and shipped within 1-2 business days, excluding weekends and holidays.
We partner with reliable shipping carriers to ensure safe and timely delivery of your orders.
Shipping fees are calculated based on the destination, weight, and shipping method selected at checkout.
During the checkout process, you will be provided with an estimated delivery date for your reference.
Once your order has been shipped, you will receive a confirmation email with tracking information to track the progress of your shipment.
We are not responsible for any delays in delivery caused by the shipping carrier or unforeseen circumstances beyond our control.
Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy.
You may return eligible items within 30 days of the original purchase date for a refund or exchange.
To initiate a return, please contact our customer support team to obtain a return authorization and further instructions.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part, such as receiving a defective or incorrect item.
Once we receive the returned item, we will inspect it to ensure it meets the return eligibility criteria.
Please note that certain items may be non-returnable or subject to specific return conditions due to hygiene or safety reasons. Such items will be clearly indicated on the product page.
If you received a damaged or defective item, please contact our customer support team within 48 hours of receiving the order, and we will assist you in resolving the issue.